Overview
At COASTALKITES, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure that your experience with us meets your expectations.
Eligibility for Refunds
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are accepted within 30 days of delivery.
Non-returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
To Complete Your Return
Please provide a receipt or proof of purchase. Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: COASTALKITES, 123 Ocean Drive, Surf City, CA 90210, USA.
Shipping Returns
To return your product, you should mail your product to: COASTALKITES, 123 Ocean Drive, Surf City, CA 90210, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.